The Holocaust Terrible Brutality - Free Essay Example

Sample details Pages: 3 Words: 777 Downloads: 7 Date added: 2019/04/26 Category History Essay Level High school Tags: Holocaust Essay Did you like this example? â€Å"The dreaded moments has come; there is no escape. We are in the hands of the SS. The process of our ‘liquidation’ has begun.† Livia Bitton-Jackson describes the hardships faced while growing up in the Holocaust in her autobiography, I Have Lived a Thousand Years. Don’t waste time! Our writers will create an original "The Holocaust: Terrible Brutality" essay for you Create order Similarly, Sarah Helm’s researches the experiments performed on women in Ravensbruck in her excerpt, Rabbits, from the book Ravensbruck. Provided to us by the historical documents website, AlphaHistory.com, the hardships of the Holocaust victims are discussed in the articles, Survivor of The Majdanek Concentration Camp (Survivor) and Eyewitness Account of the Belzec Gassing (Eyewitness). The book, Band of Brother by Stephen E. Ambrose, also discusses the brutal beating towards inmates. These selections display the multiple instances of brutality of the Holocaust. One hardship the prisoners endured was being â€Å"guinea pigs† for experiments. In the excerpt Rabbits from the selection Ravensbruck by Sarah Helms, she does extensive research about the women taken in for gangrene experiments. â€Å"They can see their own wounds for the first time, and each stares in disbelief at the swollen lumps of flesh and the incisions on the tibia, so deep they can see bone. One woman pulls out a piece of glass, another a wooden splinter two inches long† (Helms 217). Helms provides us with a small portion of the morbid exercises performed on Holocaust victims. A second selection that presents us another fragment of these experiments is Eyewitness from the historical document website AlphaHistory.com. They provide us with an eyewitness report from a Holocaust SS Lieutenant who had a front row view of prisoners being gassed and killed by Diesel Fume poisoning, â€Å"The dead were standing upright like basalt pillars, pressed together in the cham bers. There would not have been room to fall down or even bend over† (Gerstein). Diesel Fume poisoning was a popular way to kill large groups at a time. Kurt Gerstein, the observer, was using a stopwatch to test how long it took to kill the bunch. He gave his testimony to allied authorities a few days after the war ended. Another hardship that prisoners experienced was the poverish food supply within the concentration camps. The prisoners would have little to no food, and on occasion they would go days as a punishment. In the autobiography, I Have Lived a Thousand Years by the earlier prisoner of Auschwitz, Bitton-Jackson, recalls her unbearable food experiences. â€Å"As it stood for hours in the sun, it became putrefied and alive with worms. I noticed a long, white worm wriggling in Mommy’s spoon as she lifted it to her mouth† (Bitton-Jackson 102). Here, Bitton-Jackson tells us about an instance when the Camp cared so little about the condition of the food, they allowed it to grow worms then fed it to the prisoners with no mercy. Another source that expresses the deficient food quality was within the historical selection Band of Brothers, written by Stephen E. Ambrose. Ambrose writes of allied soldiers going to one of the nearby concentration camps in Germany and witnessed thousands of men, all crippled with sicknesses and weaknesses, â€Å"Prisoners in their striped pajamas, three-quarters starved, by the thousands; corpses, little more than skeletons, by the hundreds† (Band of Brothers 262). Winters, the man in charge, orders stored blocks of cheese to be distributed among the prisoners. A final hardship faced among the prisoners of the Holocaust was the brutal beatings. The prisoners would have stones thrown at their heads and kicked at the ribs just to be shown the levels of power above them. In AlphaHistory.com’s excerpt Survivor, Pfeffer, one of the survivors of the Majdanek concentration camps recalls his perspective of the punishments and torture of Jewish inmates. He reports, â€Å"During work the SS men beat up prisoners mercilessly, inhumanly and for no reason†¦ The victim screamed only after the first blows, afterwards he fell unconscious and the SS man then kicked at the ribs, the face, at the most sensitive part of a man’s body† (Pfeffer). These situations are only a small portion of the torture the inmates went through. Pfeffer discusses punishments such as the ‘boxing sack’, and a tool called the ‘heavy boot’. Throughout the many details given of the brutal and miserable life of Holocaust inmates, these are not all that occured. Other brutalities these inmates went through included cases such as terrible living quarters, hard labor, and the frequent deaths caused by being shot or starved. The Holocaust is one of the most inhumane and gruesome events to ever happen in the history of the world. We talk and remind ourselves of this tragedy so we dont make the same mistake twice.

Evolution A Forced Or Natural Process - 1200 Words

Evolution: A Forced or Natural Process It all started with a bang, the creation of the universe begun with the expansion of one tiny-dense point. As time begun to pass planets began to form, one planet was able to evolve to the point where it was able to sustain life, human life in particular. Earth formed 4.5 billion years ago, this planet was the perfect distance from the sun, and in result Earth was the base for life. In the beginning stages of Earth life spawned from non-living organic compounds in a process called Abiogenesis . The first form of life on earth dates back to the Eoarchean Era, this is when microbial mat fossils formed. These fossils date back 3.89 billion years. The first form of human life dates back to 3.2 million years ago, this is when Lucy’s (An Australopithecus afarensis , who was able to walk up-right) bones were discovered. From that point humans continued to evolve into the creatures they are today. Evolution is a slow process that can take from millions to billions of years. Today we live in an age where everyone wants something, and if they want it, they want it now. Human life expectancy is about 80 to 90 years of life that of which is not enough time to wait for the next human evolution. Plus most evolutions happen over a course of time and are most likely to appear in the offspring. That is when of a group of evolutionist begun to get together to brainstorm on ways to genetically modify the genetics of the humans DNA to grow wings. InShow MoreRelatedCharles Darwin s Theory Of Evolution904 Words   |  4 PagesEvolution is the process new species or populations of living things develop from preexisting forms through successive generations. Some people believe in evolution and some do not. Scientists have found many ways to determine the way that a species can evolve over time. Charles Darwin is just one of these scientists. He came up with a theory that explains how species’ evolve and change. He believed that species change by a process called  "natural selection.† Charles Darwin’s theory of evolutionRead MoreEvolution And Evolution Of Evolution1110 Words   |  5 PagesEvolution What is evolution? How did life even come about? People really ask this questions not knowing how this thing called life came about. With this being said this is where we come back to the question of what is evolution. Evolution the process in which life undergo changes over time. Also where organisms are transformed or adjust into something different in order to cope with different surrounding changes. Just like anything else there is more to evolution than just a change over time thereRead MoreEvolution Is More Correct Than Creationism1196 Words   |  5 PagesWhy Evolution is More Correct than Creationism Would you believe that humans and other primates have a common ancestor? 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Leadership and management Free Essays

Leadership has been the subject for quite some time now. Management experts have shown how leadership is important for organisations and how leaders emerge. There has been a debate on whether leaders are born or are trained to take on leadership roles. We will write a custom essay sample on Leadership and management or any similar topic only for you Order Now It has also been argued whether leaders are charismatic individuals or those who are highly skilled. Gibbons 1992 discusses how organisational roles shape the nature of leadership. Those in entrepreneurial positions are leaders who are risk takers; where as those who are in the supervisory roles tend to be those who conform to rules. George 1992 however takes the view that personality shapes leadership more than other traits. Leaders have been known to be persuasive, committed and visionary people and examples like Napoleon, Lincoln and Gandhi are often chosen to show how personality matters in Leadership roles. Management on the other hand is the ability to reach defined objectives using resources available. Managerial roles have not been seen as charismatic roles, they are more often than not logistical roles that skilled people occupy to be able to take the organisation toward its defined goals. Alvesson and Sveningsson 2003 examine the role of managers in providing leadership. In the modern context, managers are often asked to bear the responsibility of providing leadership in organisations. Today’s corporate manager is seen as a strategist and not someone who necessarily has all the traditional traits of being a leader. Management and Leadership: Similarities Management today is responsible for all the original roles that leadership played. Ohmae 1999 explains how today’s globalized world places different demands on those in power and occupying strategic roles in organisations. Management is responsible for hiring, training and nurturing talent by way of organising and supporting human resources. The manager is also someone who defines company policy in the context of laws and regulations that exist. Also managers are responsible for a long-term business plan that ensures the organisation keeps growing. In modern firms where a large number of employees work together across the globe, the dividing line between managers and leaders gets blurred and modern technology helps all managers communicate as effectively as leaders would have. Therefore today, the gap between leaderships and management is closing because of these growing similarities. Management and Leadership: Differences However there continue to be differences. Leadership is often a position that is acquired through informal developments that give certain people power. Management gives responsibility and authority. Leadership is what defines the long-term mission of organisations while management ensures that these goals are reached most effectively. Management requires specific skills and tools while leadership requires a set of traits that enable the leader lead from the front and do so in a manner that appeals to the entire team. Management is responsible for team building while leadership ensures that the team stays motivated and passionate about its tasks. Management is responsible largely to the shareholders while leaders must take into consideration all stakeholders. In today’s world where firms face pressure from voters, civil society organisations, the media and consumers, it is critical that top management take on a role where they act as spokespersons and ensure that such pressures do not act detrimentally to the interests of the firm. Leadership is often seen as a trait that is a function of the specific time and place and leaders bring special traits that enable them to operate successfully in the given context. Management however is a science that allows managers to operate efficiently anytime and in the globalized context, at any place where they apply the principles of management to generate efficiency. Leaders necessarily need to be good communicators, writers and speakers. Managers need to be clear in what they articulate not necessarily spectacular. Leaders inspire where as managers report. However any growing organisation today requires both leaders and managers. Those firms where managers take the leadership role find the going easier than others. But there are clear roles that both occupy. For firms to grow, in different markets and ensure that growth is sustainable, there is an active involvement from both managers and leaders in defining and implementing strategy. It is firms that are able to generate leaders and nurture managers who would perform well in the marketplace. Reference: Alvesson M and Sveningsson S, 2003, Managers Doing Leadership: The Extra-Ordinarization of the Mundane, Human Relations Gibbons P T, 1992, Impacts of Organizational Evolution on Leadership Roles and Behaviors, Human Relations J. M. George J M, 1992, The Role of Personality in Organizational Life: Issues and Evidence, Journal of Management Ohmae, K. 1999. ‘The Borderless World: Power and Strategy in the Interlinked Economy’. New York: Harper Business. How to cite Leadership and management, Essay examples Leadership and Management Free Essays string(164) " feelings going on inside our heads which prevent us from listening, for example boredom, you do not like the person | |who is speaking, – internal barriers\." ILM Level 3 Award in Leadership and Management: |Centre Number: |R31609 | |Centre Name: |Leeds Metropolitan Institute of Leadership and Management (ILM) Centre | |Student Name: |Alexandra Hunt | |Leeds Met Student ID: |33251825 | |Student Date of Birth: |15/01/1991 | |Student Email Address: |a. unt2229@student. leedsmet. We will write a custom essay sample on Leadership and Management or any similar topic only for you Order Now ac. uk | |Gender: |Female | |Assessment Summary | | | |This task requires you to develop and demonstrate your skills or potential skills in leading and building an effective team. In order to gain the ILM 3 | |Award in Leadership and Management you will need to complete and pass a number of questions in this short question test. | | | |Note: To complete the task you will need to draw upon your personal experiences in, for example; a part-time job, voluntary work, other groups (e. g. sports| |teams), and leadership you have observed, are familiar with or have read about. |Understanding Leadership Styles | |Assessment Criteria: |Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations | |Question 1: |Describe 2 factors that will influence the choice of leadership styles or behaviours in workplace situations (approximately 100 | | |words) | |If the person is in a situation where a decision needs to be made fast for example a paramedic may use an autocratic leadership style due to being in an | |emergency and needing to work objectively and quickly. | |During my 12 months placement I was working as recruitment consultant, a paternalistic leadership style on reflection was what I used when speaking to | |potential candidates, as it involved me using a lot of enthusiasm and persuasion. I need to use perceptive skills in order to pick up how the candidate was| |reacting and if it was a warm lead or a dead cold call. | | | | |Assessment Criteria: |Explain why these leadership styles or behaviours are likely to have a positive or negative effect on individual and group behaviour | |Question 2: |Following on from the previous question, please explain why these leadership styles or behaviours are likely to have a positive or | | |negative effect on individual or group behaviour (approximately 100 words) | |A con of using autocratic leadership style would mean that you may miss good ideas, and does not encourage team work, so often taking on a heavier work | |load yourself as you put the team in a position where they are needing constant supervision and approval from the autocratic leader. |A c on of paternalistic leadership is that the selling only lasts as long as you are on the phone or are around for, and some candidates/people are not easy| |selling targets, you also may waste your time persuading them without gaining any commitment – which came across me time and time again when working as a | |recruitment consultant. | | | | | |Assessment Criteria: |Assess own leadership behaviours and potential in the context of a particular leadership model, using feedback from others | |Question 3: |Assess your own leadership behaviours and potential in relation to a leadership model discussed on the programme. Your reflection | | |should be based on what previous team members have fed back to you (approximately 100 words) | |At university currently we are participating in a module called consultancy project, whereby as group we have to write a report, research and offer | |recommendations to a real life client. Over the 4 months we have had 2 peers assessments and my feedback fits into the empowering leadership style, I have | |gained 100% commitment from the client and my team, I have motivated all my team members giving them guidance and reassurance when writing the report and | |they do trust my decisions that I have made. | | |Assessment Criteria: |Describe appropriate actions to enhance own leadership behaviour in the context of the particular leadership model | |Question 4: |Describe at least 2 appropriate actions to enhance your own leadership behaviour in the context of a leadership model discussed on | | |the programme (approximately 100 words) | |To enhance my leadership skill s I think I firstly need to take a more asking approach instead of getting so stressed myself without even consulting the | |other group members. Sometimes I tend to take it all upon myself without building the rest of the teams effort. | |Sometimes also using an autocratic style might be worth it, due to recently working with a team member who does not seem to put as much effort in as the | |others, to improve the group and work on my leadership styles he may respond to getting things done and meet objectives if I set them for him, this is | |something I will take with me and use to improve my group work with. | | | | | | | | |Understanding the Communication Process in the Workplace | |Assessment Criteria: |Explain the importance of effective communication in the workplace | |Question 1: |Explain the importance of effective communication in the workplace (approximately 100 words) | |If communication in the workplace is bad it can have several effects such as decreased product ivity, low morale and mistakes made. Communication is the key| |to running a successful business or project, it dismisses the pportunity for any important project to jeopardised (Allen Webster) | |High Productivity: the goal of any business, poor communication causes a breakdown in productivity resulting in profit loss or time loss. | |Morale: Not understanding a task causes low morale, as it makes employees feel confused and question wether they can contribute to the job role or not | |which leads to low self esteem. Tasks must be received in a clear concise manner focusing on the manager or the leaders communicative skills when | |surpassing important information. | |Mistakes: Written communication is essential and when writing emails which are now such a frequent task, you must be careful in choice of wording to ensure| |the email is not misunderstood or it can lead to unnecessary mistakes in the workplace. | | |Assessment Criteria: |Describe the stages in the communication cycl e | |Question 2: |Describe the stages in the communication cycle (approximately 100 words) | |The basic flow of communication: | |Sender – Message – Transmission – Recipient – Receiver | | | | | |In this flow the sender sends a message to the receiver and then they can share feedback on the communication process. | | |Assessment Criteria: |Identify possible barriers to communication in the workplace | |Question 3: |Describe two possible barriers to communication in the workplace (approximately 100 words) | |Environmental Barriers: The things that surround us, which prevent us from receiving the speaker’s message for example, other peoples conversation, time | |pressures, the weather, physical discomfort in the room you are sat in. – External barriers. | |Environmental barriers are related to the listener such as how the listener is feeling at the time. |Attitudinal Barriers: The thoughts and feelings going on inside our heads which pre vent us from listening, for example boredom, you do not like the person | |who is speaking, – internal barriers. You read "Leadership and Management" in category "Essay examples" | |Attitudinal Barriers have a lot to do with the mood and beliefs of the listener. | | | |Assessment Criteria: |Explain how to overcome a potential barrier to communication | |Question 4: |Explain how to overcome a potential barrier to communication (approximately 100 words) | |Effective communication requires listening and strong concentration. So it is important when receiving information, to ensure that the conditions are | |conducive to listening. ILM 3 has taught me that when important conversations are taking place and you are not in the right frame of mind due to | |attitudinal barriers be prepared to take them offline. You can also use the 6 steps to hearing attention, to improve your communication when needed most. | |For example an improved step I should take is be aware when it is getting to deep for me, and I tend to switch off when it gets to complicated or complex. | |This is something I need to work on to improve my communication skill set and follow through on challenging tasks that I need to complete. | | | | | | |Assessment Criteria: |Describe the main methods of written and oral communication in the workplace and their uses | |Question 5: |Describe the main methods of written and oral communication in the workplace and their uses (approximately 100 words) | |Written Communication: This should be used wh en needing to provide detailed information, such as figures and facts. Written communication is useful during | |briefs, it is useful when conducting a presentation to send extra written information out, the main use is when needing to refer back to it throughout a | |project or at a later date you can do, without having to ask the same questions again or repeat yourself. | |Oral Communication: This can be used during presentations, over the phone and is main form off communication. It is verbal, vocal and visual. You can | |convey the information you want to surpass on with passion and conviction and can be sure to get your message across clearly without any errors by using | |the tones in your voice. | | | | |Assessment Criteria: |Identify the main advantages and disadvantages of written methods of communication | |Question 6: |Identify the main advantages and disadvantages of written methods of communication (approximately 100 words) | |Advantages: Can store and be used at a l ater date. | |Easy to provide detailed information such as facts and figures | |Easy to pass on information from a third party. | | | |Disadvantages: Do not know if the information as been received unless a reply is needed. | |Writing skills are often difficult develop | |Poorly written documents can cost money. | | | | | | | | | | | | |Assessment Criteria: |Identify the main advantages and disadvantages of oral communication | |Question 7: |Identify the main advantages and disadvantages of oral communication (approximately 100 words) | |Advantages: Easy and quick | |Can communicate your point without much room for misunderstanding. |Can be given constructive feedback after a presentation from managers or vies versa | | | |Disadvantages: Need effective listening to be active and cannot always predict | | | | | | | |Assessment Criteria: |Explain how non-verbal communication can influence the effectiveness of oral communication | |Question 8: |Explain how non-verbal commu nication can influence the effectiveness of oral communication (approximately 100 words) | |A mixed message can occur when a persons body maybe ‘talking’, and when people do speak their bodies sometimes can say different things. For example eye | |contact is sign of confidence which much be used when attending interviews. | |At times a persons body maybe talking when they are actually sitting in silence. | | |Assessment Criteria: |Explain the value of feedback in ensuring effective communication | |Question 9: |Explain the value of feedback in ensuring effective communication (approximately 100 words) | |Constructive feedback is a positive way to improve somebodies skill set. When feedback is communicated effectively it can keep some goal orientated. When | |feeding back you must focus on specific behaviours rather than making general statements however still aiming to keep it impersonal. Always ask questions | |to ensure the person understands the feedback and make s ure they do not feel like that have been attacked in a negative way. The value of constructive | |feedback is the key to improvement. | | | | |Assessment Criteria: |Assess own performance in a frequently used method of communication. Outline actions to improve own performance in communicating | |Question 10: |Assess your own performance (identifying your strengths and weaknesses) in one frequently used method of communication. Possible | | |methods include; verbal communication, e-mail, telephone etc. Then state two ways in which you could improve your performance as a | | |communicator when using this method. |Written Communication | | | |Strengths – I have managed to establish relationships over email a varied amount of time throughout my 12 month placement, and I have managed to keep a | |professional working relationships with these people, via Linked In, and I feel confident that if I needed there support I would be able to rely upon them | |for advice and support eve n 12 months later. This shows I have conveyed my personality through email and have managed to be personable and approachable | |through my writing skills. | | |Weaknesses | |My spelling and grammatical errors I something I need to be aware off, I tend to rush many emails, and this cannot look when speaking to a professional | |body as it undermines the content of my email. | |Due to emailing tutors and friends from all over the world, I need to make sure I distinguish the difference between a friendly more informal email to a | |formal email, for example ending an email with Kind Regards and Many thanks, can change the way you want your whole email to come across. So being specific| |with my language is key. | |I have learnt during the ILM course to use the P. O. W. E. R | |Understand How to Establish an Effective Team | |Assessment Criteria: |Explain the benefits of effective working relationships in developing and maintaining the team | |Question 1: |Explain the benefits of effective working relationships in developing and maintaining the team (approximately 100 words) | |Bellman and Ryan define an extraordinary group as on which: | |‘Achieves outstanding results while members experience a profound shift in how they see their world’. | |Extraordinary groups are not only productive as employees, but also develop personally during there participation. |Authors suggest that effective team work can exhibit these common factors, | |Full engagement, shared leadership, embracing differences etc | |Assessment Criteria: |Describe behaviours which could develop and maintain trust at work | |Question 2: |Describe behaviours which could develop and maintain trust at work (approximately 100 words) | |During team work you spend many hours in c reative and energised environment – you get to know each others strengths and weaknesses and become a small | |support network for each other. This enables the employees to form connections which go deeper than usual work relationships. Through my own experience of | |working in a team this year, it has evolved into a long term friendship on a personal level outside of the group work at university. |Assessment Criteria: |Explain the role of communication in developing effective team working | |Question 3: |Explain the role of communication in developing effective team working (approximately 100 words) | |Strong communication during team work can ensure that the team know and understand your visions and goals, and how you see the project going. This can make| |it easier when needing to combine an overall aim and setting various objectives. It means that you can achieve something together with no confusion and a | |mutual agreement. |Communication and personable behaviour can lead to strong support networks around, and creating a more confident and friendly environment to work in. | |Assessment Criteria: |Explain the differences between a group and a team | |Question 4: |Explain the differences between a group and a team (approximately 100 words) | |A team is internally organised, with specific goals and usually specific roles for different members of the team. A group is a collection of people with | |something in common something as simple as being in the same place or having a shared interest. | | | | |Assessment Criteria: |Describe the stages of an established model of group formation | |Question 5: |Describe the stages of Tuckman’s model of group formation (approximately 100 words) | |Tuckman believes that all teams pass through four stages of development, gradually becoming more effective as the dynamics of the team change dramatically | |from periods of inefficiency and uneasiness through to a high period of performance. | |The four stage s are as follows. |Forming: Uncertainty about roles, looking outside for guidance. | |Storming: Growing confidence in team, rejecting outside authority | |Norming: Concern about being different, wanting to be part of a team | |Performing: Concern with getting the job done | | | |He believes that a team will not be fully effective unless it reaches he stage of performing. Unless the four stage process is completed teams may | |degenerate too back into storming. | | |Assessment Criteria: |Explain how a manager could benefit from knowing team members’ preferred roles as defined in an established team role model | |Question 6: |Explain how a manager could benefit from knowing team members’ preferred roles as defined in an established team role model, such as | | |Belbin’s model (approximately 100 words) | |If a manager can determine what roles are preferred by each team member they are able to have a strong insight into what is going on and who to go to for | |c ertain questions. For example if somebody is strong and enjoy financial analysis it makes it easier for the manager to delegate this to the team rather | |them than having to form together and get to know each other before assigning each other roles. Also if something goes the wrong the manager knows who to | |go to. | | |Belbin believes that new team members should be selected so that there is a balance both in terms of skill sets and team roles – if the manager knows what | |is missing he will be able to make an outside confirmed choice of what is needed in the team. | |Also each role has its weaknesses. Knowing these weaknesses is useful for planning to avoid potential difficulties and for helping individuals develop – I | |personally feel this is the managers role. | | | | | How to cite Leadership and Management, Essay examples

Pine Valley Furniture free essay sample

What data will the Customer Profile Form need to collect? Using the guidelines presented in the chapter, design the Customer Profile Form. The students should use a simple GUI development tool to develop the Customer Profile Form for PVF. The challenging part of this question is how the students will interpret terms like demographic or customer category. For demographic information to prepare the Products by Demographics Summary, the Customer Profile Form should gather such information as birth year (people may be less hesitant to provide this than their full birth date), ethnicity, household income range (in 5 to 7 broad categories), marital status, family size, education level, and perhaps vocation. Your students may omit some of these or add others that they have experienced on similar forms. Information such as zip code or region could be determined by the system based upon the billing or shipping address provided for the sale. The categorization of customers for Mr. We will write a custom essay sample on Pine Valley Furniture or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Hwang could be accomplished by these demographic items or by categorization of repeat purchases. When designing the form, it would also be important for students to consider the navigational option of skipping this form and continuing to the completion of their sale. * b. Using the guidelines presented in the chapter, design the Products by Demographics Summary Report. When designing the Products by Demographics Summary Report, students should use tables 8-3 through 8-6 as checklists to assure they have developed a usable product for Gracie Breshers. Students will find the greatest challenge in formatting the columns and rows of this report with all of the logic breaks specified by Miss Breshers. They should probably use the categories of information specified in the case for sort sequencing: first by furniture category; within each category sort by sales region, within each region sort by age group, an for each age group within each region for each category of furniture report sales figures. If the students develop the report with an interactive software tool, they could allow for re-sorting of the report on different fields. With the volume of data likely generated by this report, highlighting will play an important role in avoiding information overload for the management users. Then actual report will vary based on students’ responses to the first question in this case. Even so, you may want to provide a sample data set that students could use to test their reports. Provide sufficient volume in the data set to allow for page breaks to see how they break the multiple lines of output for usability. Not the judicious use of highlighting. These reports could be prototyped using the same tools used for the Customer Profile Form, or simply with a word processing package like Word. * C. Using the guidelines presented in the chapter, design the Customer Purchasing Frequency Report. The same guidelines used in part (b) of this case apply to the development of the Customer Purchasing Frequency Report. This report will require more logic to develop depending upon the data set available since the required percentages will have to be calculated from total sales and demographic information. Further definition of customer type will help students determine the information that the form should contain. Additional information may help Mr. Hwang interpret the data requested for this form. Adding too many new fields will obscure the information that he seeks. Again encourage the students to use Table 8-6 to calibrate their work and determine the usability of their report. d. Modify the dialogue diagram presented in Figure 8-20 to reflect the addition of the Customer Profile Form, Products by Demographics Summary Report, and the Customer Purchasing Frequency Report. The Customer Profile Form would not fit into the dialogue as defined in Figure 8-20 because the options presented deal with providing customer information. This form is for the customer to fill out, not for management. It belongs more precisely in a dialogue that included the ability of the customer to logon and make a purchase. If the dialogue of Figure 8-20 expands to include customer options from the main menu then this form would be subordinate to that option with reference number for return displays back to screen 6 or on to subordinate screens to continue the purchase process. The Products by Demographic Summary report and the Customer Purchasing Frequency Report would both be placed subordinate to screen 5 on Figure 8-20 with sequence numbers 5. 1 and 5. 2, respectively. Each would have reference number for return displays back to screen 5 or 1. These reports would not be part of the individual Customer section of the dialogue because they summarize activity for all customers of PVF.